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This Site
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· Personality Management – for staff and managers, plus a separate guide for managers. ·
STRESS - BREAKERS@WORK
tool-kit and textbook(for sale separately).
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· How to lead and motivate others: A 2 hour, 6-16 session program for managers at mid to senior level. Based on Iris' book of the same name, and written especially for industry. |
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· How to win against daily stress: Learn how to recognise stress, and the keys to making it work for you. |
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· Manage your time: and make the most effective use of it. |
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· Responsible self assertion: How to have top level interaction with people, and still set your limits. |
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· Confident, effective communication: How to establish good rapport and interact well with different people; those at all levels in your business and personal life. |
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· Confidence building and self esteem: How to 'skill-up' to function in a more effective way in every aspect of your business and personal life. |
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· Goal setting and motivation: How to motivate yourself to succeed and achieve. Includes how to set and reach your goals. |
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· Handling difficult people: Keys to keeping control and achieving positive results when dealing with difficult people. |
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· Conflict resolution, handling anger and negotiating skills: A must, unless you are dealing with perfect people. |
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· Handling change: How to cope with change constructively, and focus in a positive way on the future. Includes preparation for change. |
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· Self development and personal growth: Keys to self understanding, self acceptance & top-level functioning. |
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· Positive thinking - constructive action: The blocks which hold us back from achieving and succeeding are unusually mental ones - we 'free up' and release our potential by taking control of our thinking - thereby removing them. |
EMOTIONAL INTELLIGENCE
This workshop explores the role of Emotional
Intelligence in the workplace and its direct relevance in fostering the right
attitude and reactions essential for successful businesses. Beginning with a
self assessment to determine their current level of awareness, participants
complete a variety of experiential exercises and design a tailored
individualised plan to increase their EI skills. With understanding and
knowledge of how to employ EI, participants are more self motivated, relating
and working more effectively with others, and are better able to handle
difficult situations successfully. They leave the workshop with greater
trust, loyalty and commitment to the working environment.
MOTIVATION
The motivation workshop upskills individuals so they may
be more effective and successful in their workplace endeavours. Participants
benefit from a dual focus on both intrinsic and extrinsic motivation, and how
to make it work best for them. Beginning with an examination of what the participant really wants from the workplace
– through the use of goalsetting – attention is then given to
building the vision. In addition to improving both the level of motivation,
and awareness of how their own thinking can sabotage their performance at
work, they also learn to maximize their own personal style, while being
passionate about what they really contribute to the workplace.
CUSTOMER SERVICE SKILLS
This workshop is designed to give participants the tools
to provide exceptional customer service. Through a variety of self assessment
practical exercises, participants will examine their understanding of the key
elements of customer service and will follow on from this to learn best
practice techniques for delivering outstanding customer service. Designed to
cover all types of customer services roles, the workshop culminates in the
development of individual action plans to apply immediately in order to re-inforce new skills and understandings
gained. Participants return to work with a stronger customer focus.
"Give your people the right tools to work with and watch them grow in effectiveness and confidence." Iris Barrow
Time Frame
Programmes can vary from 4 hours to 2 days.
Format
Interactive with involvement and active participation encouraged. Active learning techniques are used.
Group Size
Flexible, but smaller
groups achieve better results and allow Iris more opportunity to interact on
a personal level.
Plus one to one training, coaching and counselling.
Fees
Vary according to the size of the group and length of program desired. Contact Iris for further information. Fees include appropriate back-up resource material from Iris's 12 books, a relaxation CD and 8 tapes, plus notes as required.
Assessment & Follow-Up
Assessment procedures in place as mutually agreed upon. A 2-hour follow up session a few weeks following the initial program is available.