Iris
Barrow is a New Zealand
author of 12
books, a relaxation CD and 8 tapes. Plus a Personality tool-kit.
Iris is also a human resources consultant and has a client base ranging from corporate
groups to individuals. She has
extensive experience in psychological counselling, coaching,
mentoring, life-skills training,
staff training and presenting seminars.
Iris Barrow is a
corporate key-note speaker and seminar presenter who covers the following
topics:
·
Your personality and understanding other people’s
personalities.
·
StressBreakers 20 keypoint "high impact" presentation in 1
or 2 hours
·
Stress management, including executive stress
·
Goal setting and motivation
·
Communicating and relating
·
Confidence building and self esteem
·
The handling of anger and conflict resolution
·
Understanding and dealing with difficult people
·
Personal growth and self development leading to top level
functioning
·
Leadership and motivation
·
Time management and self organization
·
Creating good relationships
The above subjects Iris
has researched and written about in her 12 self-help books, a
relaxation CD and 8 tapes. She also speaks on a variety of life-skills and can
cover more than one topic if preferred.
EMOTIONAL
INTELLIGENCE
This
workshop explores the role of Emotional Intelligence in the workplace and its
direct relevance in fostering the right attitude and reactions essential for
successful businesses. Beginning with a self assessment to determine their
current level of awareness, participants complete a variety of experiential
exercises and design a tailored individualised plan to increase their EI
skills. With understanding and knowledge of how to employ EI, participants
are more self motivated, relating and working more effectively with others,
and are better able to handle difficult situations successfully. They leave
the workshop with greater trust, loyalty and commitment to the working
environment.
MOTIVATION
The
motivation workshop upskills individuals so they may be more effective and
successful in their workplace endeavours. Participants benefit from a dual
focus on both intrinsic and extrinsic motivation, and how to make it work
best for them. Beginning with an examination of what the participant really wants from the workplace
– through the use of goalsetting – attention is then given to
building the vision. In addition to improving both the level of motivation,
and awareness of how their own thinking can sabotage their performance at
work, they also learn to maximize their own personal style, while being
passionate about what they really contribute to the workplace.
CUSTOMER
SERVICE SKILLS
This
workshop is designed to give participants the tools to provide exceptional
customer service. Through a variety of self assessment practical exercises,
participants will examine their understanding of the key elements of customer
service and will follow on from this to learn best practice techniques for
delivering outstanding customer service. Designed to cover all types of
customer services roles, the workshop culminates in the development of
individual action plans to apply immediately in order to re-inforce new skills and understandings
gained. Participants return to work with a stronger customer focus.
Usual Time Frame
Key note speaker
slots are three
quarters of an hour to one and a half hours long.
Seminars range from 2 hours to one to
two days.
Back-up Resource
Books and Tapes, CD and The Personality Manager
Back-up resource books
and tapes
are available at a special price at the time of her talk or seminar. If you
would like to know more about Iris' personal profile and range of skills and
experience, click here.
Churches and
Community Groups
Churches and Community
groups are also welcome to contact Iris for key-note speaker engagements and
seminars.